You are required to make a £1 advanced rent prepayment at the time of accepting your offer. The advanced rent prepayment is credited towards the first instalment of your rent.

Instalments
You can pay your rent in various instalments. The dates of your instalments are detailed in your accepted contract.

We have a variety of payment plans available and you can choose to pay in 1, 2, 3, 4, 7, or 11 instalments. The option for 4 and 11 instalments is only available on 50-week contracts.

If you are struggling to make payments, please contact us as soon as possible by calling 0870 397 2138 so we can help.

Double En-suite

Treat yourself to a little luxury with a double bed, en-suite bathroom and private study space.

Standard En-suite

This room type has a single bed and a private bathroom. These rooms are only available within the 4-bedroom flats.

We understand an internet connection is important for both your academic and personal needs. That’s why we have building-wide WiFi and Ethernet broadband services available, included within your rent payments. Here, you’ll have a reliable and secure internet connection day and night so you can email, download and stream to your hearts content.

The internet package we provide includes a super-fast symmetrical 250MBs Ethernet broadband service as well as a 10Mbs building-wide WiFi service. You can connect up to seven devices at the same time. So you can enjoy our seamless roaming coverage, that’s fast and reliable, giving an uninterrupted service.

Other features available include:

• • Freewire TV, IPTV

• • Online backup

• • Web security

• • Customer support

• • Speed upgrades
  

For more details of what’s on offer visit the Glide website. For useful video user guides and translated user guides, please visit the support centre.

Any extra services you may find useful such as security, online backup and mobile services are available at an additional charge.

We want to ensure moving in day goes as smoothly and hassle free as possible without any delays. To help us with this, please remember to upload the following information to us before moving day:

• Upload your Guarantor Deed

• Upload two passport sized photos of yourself
  

Click here to login and upload your documents.

Checking in

We’ll be waiting for you on the main desk at reception, which is at the front of the building. If you’re stuck and you’re going to arrive late, let us know and we can leave your key with a security guard.

Don’t forget to bring your driving license or passport, as a form of photographic ID, so that we can hand over your keys. If you need somebody else to collect your keys on your behalf, let us know in writing.

Out of Hours

Our office hours on move in day are 10am to 5pm, outside of these hours our security team are available. If you will be arriving out of hours please email us to let us know in advance or if you are running late on the day, call us on 07972 520 808. Keys are safely locked away overnight, without prior notice, keys will not be available outside of office hours.

Parking and luggage

Once you’ve collected your keys, you can use our small car park for 20 minutes whilst you unload your luggage. After this time, you’ll need to use one of the local car parks.

We hope you are as excited as we are about your stay with us and won’t need to cancel your room… But we know unexpected things can happen from time to time.

So, if you do need to cancel your contract:

Up to and including 45 days before the start of your tenancy
You can cancel at any time during this period, but there will be a reasonable administration charge.

Within 45 days of your contract start date
During the last 45 days before the start of your tenancy – you will only be able to cancel the contract if a suitable replacement tenant is found to take your place. Either you can find a suitable replacement tenant yourself, or we can find one for you. However, if it is left to us, we will only do this after all our other rooms have been let. In either case, there will be a reasonable administration charge.

Note: If no replacement tenant is found, you will be responsible for payment of the rent in full, even if you do not move into the property.

Exceptional Circumstances
Find out more about our Contract Release process.

Cancellations/Refunds
Let us know as soon as possible if you decide to cancel the contract. Any cancellations will need to be made to your on-site team in writing. If you are entitled to a refund, these are normally processed within 14 working days.

Rebookers
If you have any outstanding fees from a previous stay with us, we may withdraw an offer of accommodation or cancel a contract.

Handbook

Your handbook is full of essential information you will need to know when you move in with us. You will receive a hard copy on the day you move in, but feel free to take a look through the below to familiarise yourself with everything you need to know in advance.

Tramways Residents' Guide (PDF 1.5MB)
Generic accommodation guide (PDF 222KB)

Tenancy Agreement

The terms and conditions of your contract with us can be found in our Sample Tenancy Agreement

TV licence

If you are bringing a TV to watch live TV, or if you receive or record live TV programmes on any other device, such as a laptop, you will need a TV Licence. You won’t be covered by your parents’ licence.

Our TV licences only cover the TVs that we provide, for example in common rooms and lounge areas.

You need a TV licence to watch the BBC iPlayer.

For more information and to buy your licence, visit the TV Licensing website. There are a variety of payment plans available.

The TV licensing authorities recognise that most students do not need the final three months of a TV licence as you leave the accommodation during the summer. You may be able to receive a refund for this period, provided that you don’t need your licence again before it expires.

If you do not have a TV Licence but you receive or record live TV you could face prosecution from the TV Licensing Authority.

Laundry

Tramways now benefits from LaundryView which will make doing your laundry on-site even easier. The system, created by Circuit, allows you to go online and check the availability of washers and dryers in your building as well as see when other washes are about to end. 

To get started with LaundryView, you first need to find your halls.

Circuit also offer laundry top-up cards which allow you to pay for your washing and drying in advance by paying online or using one of the on-site machines. You can then use your card to pay for washing and drying as well as top-up your card straight from your mobile phone using the Circuit app.

Ask our team where to get a top-up card and take a look at Circuit’s ‘how to use’ videos for more information.

Do you provide insurance?

At Sanctuary Students we offer specialist insurance cover for all of our students through Cover4Students.com.

All of our accommodation is covered as Basic Cover.

Basic Cover Explained

Your possessions, desktop and laptop computer equipment are insured for theft, fire, flood, burst pipes, storm, vandalism, explosion and lightning. Cover applies within your accommodation, in any temporary residence and in transit at the beginning and end of each term.

View cover here (PDF 375KB)