If you have any complaints or issues with your room, flat or the building, please come and talk to a member of the on-site team. Sometimes we may not be aware that there is a problem, so it’s always best to come and talk to us directly. Our staff are very friendly and will be happy to help with any queries. We aim to sort things out informally at first, but we also have a standard complaints procedure to ensure that all complaints are dealt with in a fair and reasonable manner.
We will aim to investigate and resolve your issue within a reasonable time. If you’re not happy with the outcome, please arrange an appointment with the Property Manager at the site, who will discuss the problem with you, investigate the issue and come back to you with a solution.