Updating
card details

When you book your room with us on our secure booking system, we’ll ask you to provide the details of the card you would like us to take your future payments from.

You can update the card details we hold on our system for you at any time.


How to update your details

  • Head to our payment provider's website here: Sanctuary Student Homes | Customer Card Update

  • Input your email address associated with your student account (the one you used when you booked your room)

  • If our system recognises this email address and can match it to one stored on our booking system, we will email you an authentication email

  • Follow the instructions within the email to confirm your payment details

  • Click the link in the email and head to our dedicated website to input your new card details

  • The payment provider will validate your new card details

Please note: your card details must be updated at least 48 hours before a scheduled payment. Some payment providers outside of the UK may stop transactions overseas or limit the value of a payment on your card. To ensure your transactions are processed correctly, please contact your card issuer directly to notify them of the future payments on this card.

  • Head to our payment provider's website here: Sanctuary Student Homes | Customer Card Update

  • Input your email address associated with your student account (the one you used when you booked your room)

  • If our system recognises this email address and can match it to one stored on our booking system, we will email you an authentication email

  • Follow the instructions within the email to confirm your payment details

  • Click the link in the email and head to our dedicated website to input your new card details

  • The payment provider will validate your new card details

Please note: your card details must be updated at least 48 hours before a scheduled payment. Some payment providers outside of the UK may stop transactions overseas or limit the value of a payment on your card. To ensure your transactions are processed correctly, please contact your card issuer directly to notify them of the future payments on this card.