Cookie policy

Sanctuary Students is committed to protecting your personal information. This page answers some important questions about how we use cookies and how this protects your personal details.

What are cookies?

Cookies are small text files placed on a website visitor’s computer, which identify it to our server. Cookies don’t identify individual users and are widely used in order to make websites work, or work more efficiently, as well as to provide analytical information to the owners of the site which is used to improve user experience.

How to adjust your cookie permissions

You may delete and block all cookies from this site. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies visit www.allaboutcookies.org.

You can manage which cookie categories are enabled (except strictly necessary cookies) by clicking on the “cookie settings” button below:

Cookie Settings

You can also prevent the setting of all cookies by adjusting the settings on your browser:

If your browser is not listed, please refer to your browser’s ‘Help’ section.

Please be aware that restricting cookies may impact on the functionality of Sanctuary's websites.

List of the cookies used on the Sanctuary Students website

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Provider Cookie Lifespan Description
sanctuary-students.com _dc_gtm_UA-xxxxxxxx a few seconds This cookie is associated with sites using Google Tag Manager to load other scripts and code into a page. Where it is used it may be regarded as Strictly Necessary as without it, other scripts may not function correctly.
sanctuary-students.com OptanonConsent 1 year This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category.
www.sanctuary-students.com has_js Session Used to indicate whether or not the visitors browser has JavaScript enabled.
sanctuary-students.com OptanonAlertBoxClosed 1 year This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down.
secure.sanctuary-students.com ASP.NET_SessionId Session General purpose platform session cookie, used by sites written with Miscrosoft .NET based technologies. Usually used to maintain an anonymised user session by the server.
metrics.responsetap.com JSESSIONID Session JSESSIONID is a third party cookie that is required for the operation of our website. Usually used to maintain an anonymous user session by the server.

Analytics Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

We also use Hotjar in order to better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.). This enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

Provider Cookie Lifespan Description
secure.sanctuary-students.com _gid 1 day This cookie name is associated with Google Universal Analytics. It appears to store and update a unique value for each page visited.
sanctuary-students.com _schn Session Adobe Analytics site tracking
www.sanctuary-students.com __adiCookieCheck Session This cookie is set by software from ResponseTap. The software provides website owners with the ability to link website visitor behaviour to telephone calls made to the company as the result of a visit, in order to understand the effectiveness of the website in encouraging calls from customers. This cookie checks to see whether the visitors browser is set to allow other cookies to be set by the software.
sanctuary-students.com _hjFirstSeen a few seconds Identifies a new user's first session on a website, indicating whether or not Hotjar's seeing this user for the first time.
sanctuary-students.com _cuid 2 years Helps to keep accounts secure while signed in.
sanctuary-students.com _hjid 1 year Hotjar cookie. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.
sanctuary-students.com _gclxxxx 3 months Google conversion tracking cookie
www.sanctuary-students.com _hjIncludedInSessionSample a few seconds This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's daily session limit.
sanctuary-students.com _ga 2 years This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier.
sanctuary-students.com _hjTLDTest Session When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.
secure.sanctuary-students.com _gat_UA-2396651-6 a few seconds This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.
co.uk _ga 2 years This cookie name is associated with Google Universal Analytics. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier.
sanctuary-students.com _hjAbsoluteSessionInProgress a few seconds This cookie is used by HotJar to detect the first pageview session of a user. This is a True/False flag set by the cookie.
sanctuary-students.com adiS a few seconds This cookie is set by software from ResponseTap. The software provides website owners with the ability to link website visitor behaviour to telephone calls made to the company as the result of a visit, in order to understand the effectiveness of the website in encouraging calls from customers
secure.sanctuary-students.com _hjIncludedInSessionSample a few seconds This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's daily session limit.
www.sanctuary-students.com _hjIncludedInPageviewSample a few seconds This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's pageview limit.
sanctuary-students.com _gid 1 day This cookie name is associated with Google Universal Analytics. It appears to store and update a unique value for each page visited.
sanctuary-students.com SSESS########### 23 days This cookie is used by Drupal to link a user to a session so that information about their visit can be stored on the server as they move from one page to the next. This cookie also helps avoid session highjacking.
sanctuary-students.com adiVi a few seconds This cookie is set by software from ResponseTap. The software provides website owners with the ability to link website visitor behaviour to telephone calls made to the company as the result of a visit, in order to understand the effectiveness of the website in encouraging calls from customers. It contains an identifier which is used to help track a visitor's path while they are on the website.
sanctuary-students.com _gat_UA-2396651-6 a few seconds This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.
sanctuary-students.com adiLP a few seconds This cookie is set by software from ResponseTap. The cookie is used to help track visitors who have multiple tabs open in the same browser to prevent errors in tracking.
secure.sanctuary-students.com _ga 2 years This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners.
secure.sanctuary-students.com _hjIncludedInPageviewSample a few seconds This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's pageview limit.
script.hotjar.com _hjIncludedInSessionSample a few seconds This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's daily session limit.
nr-data.net JSESSIONID Session This domain is provides a platform for monitoring the performance of web and mobile applications.
script.hotjar.com _hjIncludedInPageviewSample a few seconds This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's pageview limit.
cloudpano.com _gat_gtag_xxxxxxxxxxxxxxxxxxxxxxxxxxx a few seconds Google Analytics - Interactive 360 tours on our website
www.corereporting.co.uk _cuid 2 years This cookie is typically written to the browser upon the first visit to the site from that web browser. If the cookie has been deleted by the browser operator, and the browser subsequently visits the site, a new _cuid cookie is written with a different visitor unique ID.
static-ssl.responsetap.com __adiCookieCheck Session This cookie is set by software from ResponseTap. The software provides website owners with the ability to link website visitor behaviour to telephone calls made to the company as the result of a visit, in order to understand the effectiveness of the website in encouraging calls from customers. This cookie checks to see whether the visitors browser is set to allow other cookies to be set by the software.
snapchat.com sc_at 1 year Cookie associated with embedding content from Snapchat.
pingdom.net __cfduid 1 month This describes if this specific cookie or localStorage is responsible for sharing, collecting or storing personal data. The retention period shows the length at which data is stored.

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Provider Cookie Lifespan Description
www.sanctuary-students.com SnapABugHistory 1 year This cookie name is associated with live chat software from SnapEngage. This cookie identifies a visitor to enable a history of engagement to be recorded.
www.sanctuary-students.com _hjSessionRejected Session Cookie used by Hotjar to provide load balancing functionality.
secure.sanctuary-students.com _hjSessionRejected Session Cookie used by Hotjar to provide load balancing functionality.
storage.googleapis.com SnapABugRef A few seconds This cookie name is associated with live chat software from SnapEngage. The cookie records the landing page and origin of a visitor.
storage.googleapis.com SnapABugUserAlias 1 year This cookie is used on future chats to send the alias to the chat agent and update the chat case. This alias also will get displayed on the chatbox (as the visitor’s name), pre-chat form (as the value of the ‘name’ field, if it exists), and offline form (as the value of the ‘name’ field, if it exists).
storage.googleapis.com SnapABugHistory 1 year This cookie name is associated with live chat software from SnapEngage. This cookie identifies a visitor to enable a history of engagement to be recorded.
storage.googleapis.com SnapABugVisit Session This cookie name is associated with live chat software from SnapEngage. This cookie identifies a new user session.
bootstrapcdn.com __cfduid 1 month Cookie associated with sites using CloudFlare, used to speed up page load times. According to CloudFlare it is used to override any security restrictions based on the IP address the visitor is coming from. It does not contain any user identification information.

Marketing Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Provider Cookie Lifespan Description
sanctuary-students.com _scid 1 year Cookie associated with Snapchat. Sets a unique ID for the visitor, that allows third party advertisers to target the visitor with relevant advertisement. This pairing service is provided by third party advertisement hubs, which facilitates realtime bidding for advertisers.
sanctuary-students.com _fbp 3 months Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers
google.com CONSENT 17 years Although Google is primarily known as a search engine, the company provides a diverse range of products and services. Its main source of revenue however is advertising. Google tracks users extensively both through its own products and sites, and the numerous technologies embedded into many millions of websites around the world. It uses the data gathered from most of these services to profile the interests of web users and sell advertising space to organisations based on such interest profiles as well as aligning adverts to the content on the pages where its customer's adverts appear.
youtube.com VISITOR_INFO1_LIVE 6 months This cookie is used as a unique identifier to track viewing of videos.
youtube.com CONSENT 17 years YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.
youtube.com GPS a few seconds YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.
facebook.com fr 3 months Contains browser and user unique ID combination, used for targeted advertising.
doubleclick.net IDE 1 year This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange.
google.com NID 6 months Although Google is primarily known as a search engine, the company provides a diverse range of products and services. Its main source of revenue however is advertising. Google tracks users extensively both through its own products and sites, and the numerous technologies embedded into many millions of websites around the world. It uses the data gathered from most of these services to profile the interests of web users and sell advertising space to organisations based on such interest profiles as well as aligning adverts to the content on the pages where its customer's adverts appear.
doubleclick.net test_cookie a few seconds This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange.
youtube.com YSC Session YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.
www.facebook.com   Session This is used to serve targeted advertising to its users when logged into its services. In 2014 it also started serving up behaviourally targeted advertising on other websites, similar to most dedicated online marketing companies.
sc-static.net X-AB 1 day Cookie associated with embedding content from Snapchat

These cookies do not store any personal information about you, your computer, your visit, or your browsing history. After the time indicated above, the cookies’ validity is destroyed and the browser instructed to remove the cookie from your computer.

How to contact Sanctuary

If you have any questions or comments about the Sanctuary Cookie policy please contact us.

Email: online.marketing@sanctuary-housing.co.uk

Sanctuary House
Chamber Court
Castle Street
Worcester
WR1 3ZQ