Looking after your home

We love our properties and we’re really proud of the place you’ll soon call home. There are a few things to think about to make sure you look after your new home and to help you live harmoniously with your flat mates.

Do I need to keep my flat clean?

We take care of cleaning the common rooms and stairwells within the student blocks but you’re responsible for cleaning your own bedroom and flat, unless specified in your welcome pack. 

You will be expected to keep your kitchen and lounge areas clean and tidy. Why not work out a cleaning rota with your flat mates to share the chores? 

Water hygiene is also really important in your student room. Find out how to prevent Legionella in our Legionella leaflet (PDF 170KB).

Will my flat get inspected?

Yes, we like to check the kitchen and communal areas within your flat once a term. We’ll let you know when we’re planning to come and inspect.

If your flat is found unclean or untidy, we’ll let you know what isn’t quite right by email or by leaving an inspection report for you. We’ll give you a few days to clean up but if the issues aren’t fixed, we’ll send in our own team of cleaners which you’ll be charged for.

Keeping on top of the state of your flat means that we will see any issues early on, which will avoid any surprise bills and charges at the end of your contract.

What happens if anything is damaged or broken?

We’ll fix or replace it! All you need to do is let us know what the issue is and we’ll send one of our team or a trusted contractor to fix it. 

Report a Repair

Respect the rules

We want your Sanctuary Students home to be a happy place and we want our staff to enjoy coming to work.

As well as being respectful to your fellow students, please show the same respect to the members of our team. We won’t tolerate physical or verbal abuse towards our staff and any unacceptable behaviour may result in us ending your contract early.

Be considerate to your flat mates and neighbours. You’re here to study and have a good time but please bear in mind that not all of your flat mates may have the same tastes or interests as you. Keep noise to a decent level and keep communal areas clean and tidy. You’ll find your Resident Guide jam-packed with useful tips on communal living and all the important information you need to know about the property.