everything you
need to know

Email account

With your email address being the best and easiest way for us to get in touch with you, we will email your e-contract as well as updates and arrival information. We don’t want you to miss out on anything so don’t forget to let us know if you change your email address.

Guarantor

You will need to give us your guarantor’s personal details – someone who is legally obliged to pay the rent if you can’t. Your guarantor will need to:

- be over 18

- be a UK resident (with an address in England, Scotland, Wales or Northern Ireland)

- have a regular income, assets or savings (which are sufficient to meet your potential liabilities)

Remember to get their consent before giving us their details. If you do not have a suitable guarantor, you will need to make payment for your accommodation in full. Please contact the office staff if you need to do this.

Credit/Debit Card

Once you have accepted your offer of accommodation, you will need to pay your £1 advanced rent* to secure the room and also set up a recurring card payment for your payment instalments unless you have paid in full.

*£1 is advance rent and will be deducted from your total rent amount.

Building-wide Wi-Fi and Ethernet broadband service are included in your rent and offer you a reliable and secure internet connection suitable for all your academic and personal needs, including browsing the internet, sending emails, downloading and streaming.

The broadband service is provided by Glide, a leading provider of managed internet services to student accommodation.

The internet package provided with your accommodation includes a super-fast symmetrical 250MBs Ethernet broadband service. A further 10mbs building-wide Wi-Fi service is also included. You can connect up to seven devices at the same time.

Features of the Wi-Fi service include: Pervasive coverage for seamless roaming, support for multiple concurrent devices (mobiles, tablets, laptops, game consoles etc.), fast and reliable connection for an uninterrupted service, support for Eduroam and multiple SSIDs and, differentiated services dependent upon user profile.

Other features available include:

- Freewire TV, IPTV

- Online backup

- Web security

- Customer  support

- Speed upgrades

For more details of what’s on offer visit the Glide website.

For video user guides and translated user guides, please visit the support centre.

Additional services including security, online backup and mobile services are available at an additional charge.

We want to ensure moving in day goes as smoothly and hassle free as possible without any delays. To help us with this, please remember to upload the following information to us before moving day:

- Upload your Guarantor Deed

- Upload two passport sized photos of yourself

- Upload proof of your address

Click here to login and upload your documents.

Checking in

Head straight to our reception area at the front of the building to collect your keys. Make sure you don’t forget your photographic ID (either a driving license or passport).

Out of Hours

Our office hours on move in day are 10am to 4pm, outside of these hours our security team are available. If you will be arriving out of hours please email us at marybone@sanctuary-students.com to let us know in advance or if you are running late on the day, call us on 0870 397 2153 and select option 2. Keys are safely locked away overnight, without prior notice, keys will not be available outside of office hours.

Parking and Luggage

We haven’t got any parking facilities but you’ll be allowed 20 minutes to unload your luggage just outside the accommodation. We then ask that you park elsewhere to allow others to do the same. 

It’s always best to collect your keys from reception before you begin unloading your belongings as there may be a wait for your keys. 

What you'll need to bring:

• - Plates

• - Bowls

• - Toaster

• - Pans (Frying and saucepans)

• - An iron

• - Kitchen utensils

• - Cutlery

Cancellation Policy

If you wish to cancel your agreement:

Up to and including 45 days before the start of your tenancy

You can cancel at any time during this period, but there will be a reasonable administration charge.

During the last 45 days before the start of your tenancy – you will only be able to cancel this agreement if a suitable replacement tenant is found to take your place. Either you can find a suitable replacement tenant yourself, or we can find one for you. However, if it is left to us, we will only do this after all our other rooms have been let. In either case, there will be a reasonable administration charge.

Note: If no replacement tenant is found, you will be responsible for payment of the rent in full, even if you do not move into the property.

Within 45 days of your contract start date

We will only be able to cancel your contract with us within the last 45 days before the contract start date in an exceptional circumstance. Find out more about our Contract Release process.

Cancellation / Refunds

If you wish to cancel this agreement, you should let us know as soon as possible. Written cancellation/refund requests should be made to your on-site team. Refunds are normally processed within 14 working days.

Rebookers

We may withdraw an offer of accommodation or cancel a contract if you have any outstanding fees from a previous stay with us.

If you are bringing a TV to watch live TV, or if you receive or record live TV programmes on any other device, such as a laptop, you will need a TV Licence. You won’t be covered by your parents’ licence.

Our TV licences only cover the TVs that we provide, for example in common rooms and lounge areas.

From September 2016, you’ll need a TV license to watch the BBC iPlayer.

For more information and to buy your licence, visit the TV Licensing website. There are a variety of payment plans available.

The TV licensing authorities recognise that most students do not need the final three months of a TV licence as you leave the accommodation during the summer. You may be able to receive a refund for this period, provided that you don’t need your licence again before it expires.

If you do not have a TV Licence but you receive or record live TV you could face prosecution from the TV Licensing Authority.

At Sanctuary Students we offer specialist insurance cover for all of our students through Cover4Students.com.

All of our accommodation is covered as Basic Cover.

Basic Cover Explained

Your possessions, desktop and laptop computer equipment are insured for theft, fire, flood, burst pipes, storm, vandalism, explosion and lightning. Cover applies to your accommodation, in any temporary residence and in transit at the beginning and end of each term.

This summary does not describe all the terms and conditions of the policy and does not form the contract between you and the insurance provider, so please take the time to read the policy wording on the Cover4Students website to make sure you understand the cover it provides.

Find your nearest National Health Service (NHS) Doctor or Dentist on the NHS Services website

If you need free legal advice, please contact the Citizens Advice Bureau

Applying for your student visa

UK Border Agency

UKCISA - UK Council for

International Student Affairs

Guide to Culture Shock

National Union of Students (NUS)