The following is for guidance only, please read your Licence Agreement for your full contractual obligations.
Up to and including 45 days before the start of your Licence Agreement
You can cancel at any time during this period. If you cancel within 45 days, you will receive a refund of any monies paid less Sanctuary Students right to recover any reasonable costs incurred in making and cancelling the Licence.
During the last 45 days before the start of your tenancy – you will only be able to cancel this agreement if a suitable and eligible replacement tenant is found and you have informed our Accommodation Office by calling 0300 123 5050 or emailing Dinwiddy.email@example.com. If a suitable replacement is found, Sanctuary Students have the right to recover any reasonable costs incurred in making and cancelling the Licence.
All replacements must be approved by your university and agreed with us.
Students applying to live at Dinwiddy House must contact their university to find a suitable replacement.
Students can find a suitable replacement themselves or we or your university can find a replacement on your behalf. However we will only accept the replacement once all our other rooms are full.
Note: If no replacement tenant is found, you will be responsible for payment of the rent in full, even if you do not move in to the property.
Within 45 days of your contract start date
We will only be able to cancel your contract with us within the last 45 days before the contract start date in an exceptional circumstance.
Find out more about our Contract Release process.
Cancellation / Refunds
If you wish to cancel this agreement, you should let us know as soon as possible by emailing Dinwiddy.firstname.lastname@example.org. Refunds are normally processed within 14 working days.
Please see our Sample License Agreement (PDF 319KB) for more details on refunds and how to end your license once you have moved in.
We may withdraw an offer of accommodation or cancel a contract if you have any outstanding fees from a previous stay with us.